After sales service
After sales service
In order to create famous brands, improve corporate visibility, and establish a corporate image, we follow the principle of "all pursuit of high quality and customer satisfaction", and follow the principle of "best price, most thoughtful service, most reliable product quality" You solemnly promise:
I. Product Quality Commitment:
1. The product manufacturing and testing have quality records and testing data;
2. For the testing of product performance, we sincerely invite users to conduct a full process and full performance inspection of the product in person, and then pack and ship the product after the product is confirmed to be qualified.
Product Price Commitment:
1. In order to ensure the high reliability and advancedness of the product, the material selection of the system is selected from domestic or international high-quality brand-name products;
2. Under the same conditions of competition, our company will sincerely provide you with the best price on the basis of not reducing the technical performance of the product and changing the product parts.
3. Delivery time commitment:
1. Product delivery time: As far as possible according to user requirements, if there are special requirements that need to be completed in advance, our company can specially organize production and installation to strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user:
①Technical maintenance and repair manual
② General installation drawing
③ Manuals and manufacturers of purchased parts
④Provide a list of wearing parts and spare parts and attach a certain amount of spare parts
Fourth, after-sales service commitment:
1. Purpose of service: fast, decisive, accurate, thoughtful and thorough;
2. Service target: Service quality wins customer satisfaction;
3. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, after receiving the notice, the maintenance personnel can reach the site and start the repair within 24 hours
4.Service principle: The product warranty period is 12 months, and the supplier will repair it for free during the warranty period.